Is Compass really free, or a trial that expires? +
Genuinely free forever, with no credit card and no expiry. Up to 2 users with monthly limits, and Compass is always there as your fallback, so you’re never pushed off it.
What does Voyage cost, and how is it billed? +
In India: ₹499 per user / month, or ₹399 per user / month billed annually. International: $19 per user / month, or $15 per user / month billed annually (USD). It’s billed per seat, so you only pay for the people who use it, and every feature is included. The only metered items are voice minutes (a pooled allowance) and WhatsApp, which is rolling out, at Meta’s pass-through rate. AI is free to start and unlimited once you add your own free Groq key.
Can I try Voyage before paying? +
Yes, 14 days free with no credit card. If you don’t add payment by the end, you have 10 days to pay, then the workspace turns read-only, and after 5 more days it moves to the free Compass plan with all your data kept. If you subscribe and later cancel, you keep access until the end of your paid period, and annual plans have a 30-day money-back guarantee.
What happens to my data if I stop paying or downgrade? +
Nothing is ever deleted. If a renewal doesn’t go through you get about a 10-day grace period with reminders, then read-only access, and finally your account drops to free Compass, where two seats stay active and all your data stays put. The moment you re-subscribe, everything unlocks exactly as it was.
What happens to my bill when I add or remove a team member? +
Adding a teammate is charged per seat, prorated and billed immediately, with access right away. Removing someone is a one-click deactivation: the seat frees for a new hire and your bill drops at the next renewal (no mid-cycle refund). Everything that person created stays in your workspace, reassigned, never deleted.
Can I cancel and get a refund? +
Cancel anytime and keep access until the end of the period you’ve paid for; annual plans come with a 30-day money-back guarantee. No setup fee and no per-booking fee on Compass or Voyage.
How do AI, WhatsApp and voice costs work? Any surprise bills? +
Text AI starts with a free allowance. For unlimited use you add your own free Groq key, which is never marked up and is stored encrypted for your workspace. WhatsApp, which is rolling out, passes through at Meta’s own rate with nothing added. The one metered piece is voice, which draws on a pooled monthly minute allowance.
What counts as an AI action? +
One AI-assisted task: drafting a quote, triaging a lead with EKLA, generating an itinerary section, or summarising a thread. Normal app use like logging in, editing, or sending an ordinary email never counts.
Do I own my data, and can I export it? +
Your data is always yours. Export it at any time as a full export of your workspace. We never hold it hostage or delete it because you downgraded.
I work as a DMC. Do I need a special, expensive plan? +
No. Joining the DMC network to publish rates to downstream agents is by application, reviewed by our team, so you can start a trial and explore NAMA first; network features switch on once approved. If you just want to operate as a DMC with your own private rate templates, that’s included in the standard Voyage plan at no extra cost.
What is Meridian, and when would I pick it over Voyage? +
Meridian is our enterprise tier for networks and representation companies. White-label (your own brand and domain) is planned for a later phase; pricing is on request and sales-led, so talk to us. For your own team, Voyage is almost certainly the right fit; reach for Meridian when branding NAMA as your own product is the priority.