The NAMA Blog
Quoting, margins, WhatsApp sales, supplier rates and day-to-day operations. Drafted with AI inside NAMA and approved by a person. Every article is free to read.
A rate you saw at 10 am can be gone by 6 pm. The only safe quote is a sourced rate with a clear validity window.
Narayan Mallapur · 27 October 2026 · 2 min read
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Booking.com asked more than 28,000 travellers what 2027 looks like. Three of its nine predictions land right on a travel agency's desk. Here is what to do with them.
Narayan Mallapur · 18 October 2026 · 3 min read
A quote starts with a supplier rate and ends with a number the customer accepts. Between the two, most agencies lose 3–8 points of margin without a single bad decision. Here is where it leaks, with a worked example.
Narayan Mallapur · 13 October 2026 · 5 min read
A family may share one booking but not one definition of a good trip. Real personalisation is an operations problem before it becomes a design feature.
Narayan Mallapur · 6 October 2026 · 4 min read
Small agencies lose business to slow replies and forgotten follow-ups, not to bad service. An AI agent layer that drafts and you approve closes that gap.
Narayan Mallapur · 4 October 2026 · 5 min read
The opportunity is moving beyond standard circuits. Agencies that can quote unfamiliar, experience-led trips quickly will have an edge.
Narayan Mallapur · 29 September 2026 · 3 min read
A rate you saw at 10 am can be gone by 6 pm. The only safe quote is a sourced rate with a clear validity window.
Narayan Mallapur · 27 October 2026 · 2 min read
Narayan Mallapur · 22 October 2026 · 2 min read
Narayan Mallapur · 20 October 2026 · 5 min read